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Last Updated: January 26, 2026

Compliance &
Legal Framework.

TrustWiz operates in strict accordance with the Information Technology Act (2000) and the Digital Personal Data Protection Act (2023). Below are the governing protocols for our Audit Services.

Protocol 01

Terms of Audit Service

1.1 Nature of Service: TrustWiz is a specialized "Registry & Verification Body." We do not provide employment. We provide forensic auditing of non-employment periods (Career Gaps).

1.2 User Obligations: By initiating an audit, you declare that all submitted evidence (medical records, bank statements, affidavits) is authentic. Submitting forged documents is a violation of the IPC (Indian Penal Code) Sections 463/464.

1.3 Verification Authority: TrustWiz reserves the right to reject any audit application if the evidence is deemed "Inconclusive" or "Tampered." Such rejections are final and binding.

Protocol 02

Data Privacy & Sovereignty

Data Residency

All user data is strictly stored within India (AWS Mumbai Region: ap-south-1) to comply with data localization laws.

Retention Policy

L3/L4 Data: Retained for 5 Years (Audit Trail).
L1/L2 Data: Deleted automatically after 60 days.

We employ AES-256 encryption for all "At-Rest" documents. Your raw evidence (e.g., medical bills) is never shared with recruiters. Recruiters only receive a "Boolean Verification Status" (Verified/Not Verified) and your TrustWiz ID.

Protocol 03

Refund & Cancellation Policy

  • Pre-Audit Stage: If you cancel before an analyst is assigned (within 1 hour of payment), a 100% refund is processed.
  • Post-Audit Stage: Once documents are reviewed by an analyst, the "Service" is considered consumed. No refunds are issued for "Rejected" or "Unverified" audits.
  • Duplicate Payments: In case of double debit, the extra amount is automatically refunded within 5-7 business days.

Legal Admissibility of Audit

A TrustWiz Gap Audit Certificate constitutes "Electronic Evidence" under Section 65B of the Indian Evidence Act, 1872.

It serves as a formal affidavit verifying that a specific individual was engaged in specific non-employment activities (e.g., Upskilling, Medical Recovery) during a specific timeframe. This document is admissible in corporate Background Verification (BGV) disputes as "Secondary Proof of Activity" when primary employment records do not exist.